We Care
Here at Fizuro, we take your satisfaction very seriously. We recognize the important of making every dollar count and as a result, we want to make sure every purchase of your hard earned cash on Fizuro gets you exactly what you wanted. We have a robust program called our Care Act that ensures this. Click here to find out more.
Return Policy
Despite all efforts, things may not always go as planned but no worries, we've got you covered. Below looks at a few scenarios where you may need to return or an item. If your order does ont go as planned, click here to contact customer support to seek assistance and for us to make it right.
How returns are Processed
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Once we have established that the item(s) in question is eligible for return, our team will contact you to schedule a pick up time. Our drivers will pick up the item(s) at your location and take it back to our facility.
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The returned item(s) must be unused, unaltered and in the original packaging with tags attached. Apparel must be unworn and unwashed. Once we receive your return, we’ll asses its condition. Be sure to include any packaging, warranty cards and accessories.
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Store credit or a refund for your return (minus shipping & handling fees) will be issued once we have received your item and assessed its condition. Please allow approximately five business days for the refund to be processed after the return has been received and processed.
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If you are dissatisfied with a purchase that is return-eligible, you have 5 days to submit a return request through the customer support portal
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Incorrect item
Should an item have the incorrect color, size, version or item overall, this item qualifies for a return. After you have contacted customer support, you will be asked to send pictures of the item. Once verified, a return will be arranged. These returns are eligible for a full refund to you method of payment.
Damaged or Defective items.
Damage to the item or a defect that prohibits the item from functioning for the intended use are eligible for return. Once contacted, the customer support team will request pictures or videos demonstrating or representing defect or damage. Once verified, a return will be scheduled and a full refund to the method of payment will be issues once the item has been received.
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Not as expected
Items that may not have lived up to expectation but does not present a direct error in service are not eligible for returns. On a case by case basis, the customer support team may offer a partial refund in the form of a coupon code. Some examples are; fits smaller than expected, Color looks dull out or not as pictured, not as loud, bright, big or flexible as expected
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Exchanges
Fizuro does not offer exchanges.
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MMG Refunds
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We may be able to process refunds for MMG top-ups. However, this refund is only possible if the funds are available in the destination account/wallet. Refunds for MMG to the original method of payment can take between 3 to 7 business days to be completed. We are
For transactions where the funds were utilized in the destination MMG account/wallet, we will not be able to process those refunds as we cannot process partial refunds. In addition, the service charge is not refundable as this charge is deducted by PayPal.
There are a few internal checkpoints to prevent incorrect numbers from being entered so your top-up never goes to the incorrect account. If you need special assistance, contact customer support.
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